Contact Centers


Customer Support Service

"We design and manage the relationship with your clients, offering memorable experiences based on business objectives.
We integrated ourselves in the management of the relationship with your client, optimizing your channel strategy:"


User Support Services

We design and manage customer service centers for a wide range of products related to information technology.

Support capacity

All areas of the organization

360 ° management

Service Level Agreements (SLA)

Computer-based User Support Services

General or specific (logistics, maintenance, commercial, etc.) user support services for every single area of your company.

Non computer-based User Support Services, either general (customer support services by phone ) or specific (validation services, fiscal services, etc.)

They assist users of non computer-related environments. We provide general and specific services.

In Versia, when we design a contact center service our goal is to maximize quality and optimize response times.
To achieve this objective we focus on the following management axes:


Processes for the management of services based on ITIL V3, in Six Sigma and in own methodology.


The axis of the people revolves around the high specialization and maximum stability throughout the life cycle of the services.


We apply Grupo Versia's capabilities in innovation and technology at the service of the process and people.

Data and analysis

We manage the information of the service through machine learning techniques.

Customized service



> 1M annual interactions


1,2,3support levels



Win-win relationship model

Get in touch with our Team for Contact Center Solutions


Versia ofrece servicios y soluciones de transformación digital. Sus servicios facilitan la implementación de la tecnología y todas sus innovaciones en las organizaciones de sus clientes para ayudarles a cumplir sus objetivos.

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